ElectriCities recently adopted new technology to streamline load management communications to member cities and  cities’ retail customers. Both NCEMPA and NCMPA1 are using the new calling system to communicate load management information. The new system allows calls to be delivered quickly and creates expanded status reports to better detect communication issues. Power Agency staff reports the new system saves time and provides more timely load management communications. The same technology has been adopted by several NC Public Power communities to improve outbound communications to residents in a rapid and affordable manner. The new technology allows messages to be sent in the voice of a credible spokesperson about issues such as public safety news and customer service announcements about utility services. These communications are replacing traditional and more costly means of communication and improving constituent care at the same time. One such service that several cities have adopted is the Connect-CTY® service, from Blackboard Connect Inc. (formerly The NTI Group, Inc.). “We must have the ability to send communications from a number of different offices and departments,” said Will Aycock, GIS Coordinator for the City of Wilson. “With the Connect-CTY service, the City can send an unlimited number of messages at any time at a fixed annual cost, which is crucial in giving our offices the flexibility needed to communicate effectively and maximizes the value of the service, freeing up our staff time. The easy to use and straightforward service gives us comfort because we know that our messages are being delivered effectively and in a timely manner.” Several cities have recognized the benefits of increased communications with customers through adoption of the Connect-CTY service. “Every City is faced with a number of situations at any given time and responding to these situations is easy with the Connect-CTY service. Many times, we have to send messages regarding scheduled electric work or water services. The City can be proactive in sending residents messages about these maintenance issues ahead of time and prevent residents from calling the city directly about water or power outages,” said Ernie Borders, Utility Director for the City of Albemarle. “The service is also used in this way by other departments. In the case of public safety situations, our fire and police department can send a message directly to residents, preventing a flood of 911 calls and freeing up emergency services for urgent situations.” With the Connect-CTY service, city officials can send and track personalized voice and text messages to thousands of residents, businesses and local officials in just minutes, through a single phone call, and voice messages are delivered in the voice of a recognizable, credible spokesperson. Click Here for more Information | 
